Frequently Asked Questions

Frequently Asked Questions

Is Zafari an Online Travel Agency (OTA)?

Zafari is not an OTA. Zafari is an integrated B2B online booking software that helps your safari lodge, hotel or vacation rental take on direct online bookings and connect you to multiple OTA’s such as Booking.com, Expedia and others in order to enhance your visibility.

Is there an advantage to guests booking a hotel room directly on Zafari, instead of using an Online Travel Agency (OTA)?

Yes, when guests book a room directly, the safari lodge gets to build a direct relationship with the guest from the get go, providing an opportunity to cross-sell and upsell,enhancing your ability to make more commission-free revenue.

Will my property make more money using Zafari Online Booking Platform?

Yes. By enabling direct online bookings, Zafari helps you make more commission-free revenue. In addition, you save by bringing more efficiency to the booking process.

How long does it take to get started on Zafari Online Booking Platform?

Typical installations can take as little as 7 days. How fast you get started will depend on factors such as the current systems you’re using, and your team’s availability to support implementation.

What is the price for using Zafari Online Booking Platform?

Our pricing is structured simply so that we win when you win. No fixed expenses. We charge a minimal percentage (%) of every guaranteed (paid) booking made on the Zafari Online Booking platform, while we focus on helping you access tools to get more guests, booking more times, and spending more with you.

About Zafari

What is Zafari?

Zafari is an online booking platform, providing Africa’s safari lodges, hotels and vacation rentals with africa-contextualized tech that is built to help your team maximize direct bookings and increase online visibility.

What makes Zafari different from other online booking platforms?

Zafari is built for the local African market; we pay close attention to the layers and nuances that exist in bookings in Africa. In addition, the no cost to come on board makes it one the most risk-free systems for any hotel manager wanting to embrace digital bookings.

What is Zafari’s ultimate goal?

Zafari strives to be the leading no-cost direct booking partner for safari lodges, hotels and vacation rentals, providing them with technology tailored to maximize occupancy and revenue.

Who is Zafari’s target market?

Our target market is any safari lodge, hotel or vacation rental that is looking for a simple-to-use system, doing away with recurrent fees, becoming more efficient and making more money.

Getting onboard

How much does it cost to use the Zafari platform?

Our pricing is structured simply. When you win, we win. No fixed fees. We charge a minimal percentage (%) of every guaranteed (paid) booking made on the Zafari Online Booking platform.

I’m interested. How do I get on board?

Coming on board takes just 4 steps:

  • Get in touch by calling us on +254 010234567/ 0700105819 or fill in the form at https://zafari.africa/contact-us
  • We will give you a quick demo of Zafari
  • Together we’ll build out your account with inventory, rates, set up Users and so on
  • We will run a training session for your team

And you’re good to go (this can take as little as 7 days)!

Will I be locked into a long-term contract?

To enjoy the full benefit of Zafari, we encourage you to stay on board as long as possible to maximize the platform as we add new features each month. However, the 12-months renewable contract will be signed with a no-penalty termination clause.

Being a Zafari Client

I’m on board, but what support will I have in case I encounter any hurdles?

During onboarding, our team will carry out training sessions to ensure you’re happy using the platform. From there, Zafari is self-service and easy to use! However, we have a dedicated Customer Service team who are easy to contact and always available to help.

Is my information safe on Zafari?

Yes. At Zafari, we are obliged not to disclose any of your confidential information to third parties unless it is required by a statutory or professional obligation.

Contact us

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